The delivery time is 1-3 days within Germany and Austria.
Delivery is via Deutsche Post, DHL.
All orders are shipped from our warehouse in Bietigheim-Bissingen, Germany.
To check the delivery status of your order, check the shipping confirmation you received by email. For every package that is sent to you, you will receive a shipping confirmation including the tracking number.
We attach great importance to sustainability, which is why we only use plastic-free shipping bags made from 100% recycled paper.
return
Orders can be returned within 30 days of receipt.
Your return will always be credited according to the payment method you chose when ordering. Once we have received your return, the refund will take up to 14 days.
Inform us about your return by email to info@volston.de
We need the following information from you: first and last name, email address and order number.
order
After you have completed your order, you will receive an order confirmation containing your selected items and your invoice.
If your order has not yet left our warehouse, you can cancel it at any time.
payment
We accept PayPal, invoice, instant bank transfer, installment payments and credit cards. For customers in Austria we also offer eps bank transfer.
If your payment is not possible, there may be various reasons for this. For example, an input error, an invalid card, missing verification or even a technical error. Try again in a few minutes or use a different payment method.
All payments on our website are secure. Our checkout uses SSL encryption to reliably protect personal data and payment information.
If you have a discount code, you can enter it during the ordering process.
